AKJ Concealco Order/Contact Info

Wondering where your order is? We have added an Order Status Information page. Before trying to contact us for a "status check" you may be want to review the information found there first. Click here to go to the Status Info Page.

PLEASE NOTE: Due to the fact that we can sometimes be difficult to communicate with, I felt it best to provide the following information in hopes that it will improve our customer service efforts. Please take a few moments review the information before attempting to contact us. Thanks, AJ

AKJ CONCEALCO

Customer Service Information

First off, I would like to apologize for any difficulties that anyone may have experienced over the past several months when trying to communicate with us. It is because of these communication difficulties that I offer the following explanation and a resolution.

While terms like "we" and "our" are used throughout the website to reference our products, etc., these terms refer mainly to myself and my wife. In reality, the full operation (CSR, website, production, shipping, etc.) of AKJ Concealco LLC is done only by myself. I have tried finding part-time (or even full-time) helpers to assist in the manufacturing process, but experienced help seems to be non-existent in our location and training a person to make high-quality leather goods has proven to be more difficult and time consuming than it's worth. Until I can hire an experienced helper, AKJ Concealco will continue to be a single person operation.

Due to the increasing demand for our products, good customer service - done in the traditional way - has become a full time job in itself. Unfortunately, I can do only one thing on a full-time basis--deal with customer service related issues or make leather goods. Because making and shipping leather goods is what actually pays the bills, I have have had no choice but to make leather goods full-time and deal with customer-service on a "when I get a chance to" basis. Unfortunately, due to a crazy schedule and various other obligations, I rarely have a "chance" to deal with customer service issues anymore--which is VERY frustrating for both the customer and myself.

It is my hope that offering the following "Guidelines For Contacting Us" will alleviate much of the frustration while still offering satisfactory customer service. While the procedures may be a bit inconvenient for some, it is the only way that I can see that we can still maintain some form of customer service while maximizing the amount of time available for leather goods production. Ultimately, our goal is to get and keep turnaround-time within the estimated timeframe--which in itself will greatly improve customer service. Your understanding and cooperation is greatly appreciated.

For warranty/return policy information, please click here.

Guidelines for Contacting Us | Order Status Inquiries | How to place your order

Delivery Time info | Shipping Rate Information

Guidelines For Contacting Us:
PLEASE READ THE FOLLOWING BEFORE CONTACTING US:

By Phone:
(Our preferred method of contact)

We do not keep regular business hours and can sometimes be difficult to reach. The best time to reach us is usually in the evening/late night - until the early morning hours (generally from 6PM to 4AM mtn.), but please feel free to call any time - if we are available, we will answer.

Voice message info: Unfortunately, it has become impossible to maintain an answering machine. This is due to the fact that we get so many time wasting "garbage" messages and I simply do not have time available to listen to messages and return calls as doing so can eat up several hours per day--which are better used making products.

Fax info: We do maintain a fax machine. Please feel free to send us a fax regarding any order/gunleather related concern (no unsolicited bulk/junk faxes please). It is sometimes easiest for us to reply to a fax via email--so please include a valid email address.

Our phone/fax number is: 208 436 7828

By e-mail:

PLEASE READ THE FOLLOWING BEFORE SENDING US EMAIL:

In my experience, email communication is HORRIBLY time-consuming and inefficient. To complicate matters further, it has come to my attention that, in many cases, our return email never reaches its destination. I suspect this is due to email filtering--which is done by many ISPs. Consequently, I have come to the conclusion that the tremendous amount of time that is spent dealing with email is MUCH better spent making products and reducing delivery times. Simply put, I can no longer afford to spend time responding to email. However, rather than pulling the plug on all email communication completely, I will try to to monitor email (when I have available time) as there are a few circumstances where email communication is acceptable.

PLEASE LIMIT EMAIL correspondence to the following:

To change or cancel an order (please provide the order number or date of order and what it was for). Be sure to include "CHANGE ORDER" or "CANCEL ORDER" ETC. in the subject line and send the email to orders@concealco.com. I will send a quick confirmation in this circumstance--do not assume the change or cancelation will take place unless you have received a confirmation.
To provide information that we may have requested (make/model clarification, sizing info, etc.)
Any comments/feedback that you may have--though you will probably not receive a reply.
Make/model availability - however, be patient for a reply.

PLEASE DO NOT RELY solely on email to communicate with us on any matter - or especially - if you need an immediate or detailed answer. You will most likely not receive a reply - please consider calling or faxing us instead.

By Mail:

Our mailing address is:

AKJ Concealco LLC
PO Box 134
Rupert, Idaho 83350

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Order Status Inquiries

Please read before calling >>

Order "status checks" are the most difficult customer service task for us to deal with. While it is completely understandable that a customer would like to know when to expect their order to arrive, status checks can be quite time consuming. Unfortunately, I can think of no highly effective way of dealing with them. While we try to provide an estimated delivery time on the product page and the order confirmation email, there are many variables and unforeseen factors that can affect the accuracy of this estimate. At any rate, please review the following before calling for a status check:

(New 12/24/07) Information regarding possible delays and our production status can now be viewed on our Order Status Info page. Also included are the orders (by date placed) that we are currently working on and an estimated ship date.
Please try to wait until after the latest estimated delivery time has passed before calling. If the order was placed recently, due to the size of our backlog of orders, it will be impossible for us to provide a precise estimate anyway.
If it is past the estimated delivery time--we apologize--but it WILL arrive soon.
If you fear that an online order may have been lost somewhere in the automated system, this is very unlikely. If, after submitting your order, you received an email confirmation or were shown an invoice page that featured an order number, your order is definitely in the system and will be processed.
If your credit card has been processed and it has been 30 days and still no item--please feel free to call.
Estimated delivery times are just that - estimated, and are in no way guaranteed. If you need the item by a given date, please call to see if we can accommodate your needs.

We welcome status checks via telephone, but as mentioned above, are sometimes difficult to reach. Please keep trying to call us until you reach us. We apologize for any inconvenience.

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How to place your order:

Order Online:

This is the most convenient method to use to place your order. Simply navigate our online store and add items to the "basket." When you are finished shopping, just click on the "checkout" button located in the upper right hand corner of the screen. Your order will be tabulated and payment options will be provided.

Mail Order:

The best way to order by mail is to navigate our online store and add items to the "basket." When you are finished shopping, just click on the "checkout" button located in the upper right hand corner of the screen and fill out the information you are prompted for. When you are finished with the process, print out the invoice and send a copy to us along with your payment. If you are not able to print the invoice, please still provide the invoice number with your payment. This method will calculate the total shipping cost and ensure accuracy of your order.

Phone Order:

Simply call us and let us know what you would like to order. Please see below for our phone number and hours of contact information.

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Delivery Times:

Leather Goods:

Because we are a small shop, we stock very little inventory. In most cases, each order is “made to order.” We try to provide an estimate of approximate delivery time (shown on the item's order page); however, due to many variables that affect delivery time, it is possible that delivery could be shorter or longer than estimated. Estimated delivery times are just that - estimated, and are not guaranteed. If you need an item by a given date, please call before ordering to see if we can accommodate your need.
Click here to view the leather goods estimated delivery time information page.

Other Items:

If purchasing non or semi-custom items along with custom items (custom items require added delivery time), delivery time will be that of the custom item. If you would like the non/semi custom items to be delivered first, because it is impossible to configure our shopping cart system to allow delivery preferences and compute multiple delivery costs, please place separate orders for custom and non/semi custom items.

CCUs:

We try to keep in stock a large variety of Mech Tech Carbine Conversion Units and accessories. In most cases we have at least one of every "standard" model ("standard" models feature the muzzle extension) that Mech Tech offers. If you wish to have a CCU that does not feature the muzzle extension, in most instances it will need to be special ordered (exception: 1911 45 ACP units--we usually have several units that do not have the muzzle extension in stock). Please allow a minimum of three weeks for units that need to be special ordered.

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Shipping Rate Information:

*Leather goods, CCUs & Accessories and other items.*

Our shipping rate structure is primarily value based. Unless requested otherwise, and with the exception of the option noted below, most items are shipped via USPS Priority Mail in a sturdy box. CCUs are shipped via the best method to get it to your location - usually UPS. Rates below apply only to items shipped within the US.

Purchase Total: (not incl. CCUs)	Shipping Rate:
$ 00.01 - 43.99	$ 3.50**
$ 00.01 - 43.99	$ 5.50
$ 44.00 - 114.99	$ 6.50
$ 115.00 - 224.99	$ 8.50
$ 225.00 - 268.99	$ 10.50
$ 269.00 - 454.99	$ 16.00
$ 455.00 - 754.99	$ 24.00
$ 755.00 - 836.99	$ 32.00
$ 837.00 - 1115.99	$ 40.00
$ 1116.00 - & up	Call or Email
CCUs--flat rate shipping	$ 16.00 per unit

SHIPPING SURCHARGE We reserve the right to assess a shipping surcharge on orders placed prior to shipping rate increases but are not shipped until after the shipping rate increase is in effect. Surcharge will not exceed the difference between the original shipping charge (shown on invoice) and actual shipping cost, plus $0.50. CCU shipments (applies to the "Basic Unit" only - not to accessories) to Alaska and Hawaii require a "shipping adjustment" fee of $8 per unit. *Upon the request of the customer, leather goods having a value of less than $44.00 can now be shipped via USPS 1st Class Mail packaged in a padded envelope for the fee of $3.50. International shipping fees vary depending upon the location to which the item is being shipped and the weight and value of item. If ordering online, international shipments are calculated automatically upon checkout.

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